Voipfone - Everything You Need to Know [2020 Guide]

You own a business?

High five!

Chances are your phone is starting to ring off the hook.

New clients, more customers, and an increasing amount of people to call adds up to greater reliance on your phone.

It's for that reason that everyone - and I mean everyone - is turning to VoIP technology.

It's cheap, it's adaptable to your business (and wherever it goes) and it gives you high quality phone calls.

And given you’re set to hit success, you need to find one right now.

If only you knew a company that sold VoIP products and services…

Oh wait -

So, it only seemed right I reviewed Voipfone to help you determine if they're the best for your business.

This article will take you through:

- What Voipfone are

- What services and products they offer

- How much these services and products cost

- The customer support on offer

- And what their customers think

Just want an answer, like, right now?

I’ve included a final verdict so you can cut to the chase and make the decision on your next VoIP purchase.

Chapter 1

What Is Voipfone?

Did you know that Voipfone doesn’t advertise?

And no, I don’t mean that in a “we don’t advertise except subtly in tv shows” Starbucks kinda way.

They legitimately believe they have no need to advertise because they’re too good for it.

And I’ve got to say…

I agree.

To be a multi-award winning business worth over £4,000,000 who’s never spent a penny on advertising… you’ve got to be doing something right.

But the real question here is - what is Voipfone?

Well, you’ve heard of VoIP right?

(That’s Voice Over Internet Protocol for anyone not in the know.)

It’s a way to make free calls all over the world!

And Voipfone was one of the first companies out there to utilize this hot-off-the-press technology back in 2004.

(Still piping hot, though!)

Their founder, Lee Rose, built the brand from the ground up.

But the company wasn’t always as perfect as it is today.

Rose and his team (his wife, a random teenager, and ex-BT employee, Colin Duffy) made a fair few mistakes over the years.

Whether it was not building a security system and getting scammed multiple times when they first opened, or not building a system strong enough for a lot of traffic, there’s no doubt about it:

They were struggling.

Lucky for you, the staff at Voipfone didn’t give up on the dream.

Problems?

Solved.

Lessons?

Learnt.

Soon, Voipfone had established itself as one of the leading founders of VoIP.

(Not bad.)

Chapter 2

What Does Voipfone Offer?

Even if you aren’t a fan of this company, there’s one thing for sure:

Voipfone knows how to provide a unique service.

From porting services to plug & go VoIP hardware, they provide everything VoIP-related to their customers.

Want to know the best thing about it?

You can build your own package!

You only pay for the services you need.

It’s their “no nonsense approach...to give you the best value possible.”

Voipfone prides itself on their upfront approach to business.

They don’t force you into rigid contracts with really expensive cancellation policies.

Instead, you’re given the chance to create your own, fully-flexible, completely-scalable package.

Let’s take a sneak peak at these services:

Call Queueing

If you were a customer, what’s one thing that would put you off of doing business with a company?

I imagine never being able to contact them is at the top of the list.

A constant engaged tone would annoy even your most loyal customers.

In turn, they’ll probably leave you for a rival company.

But you can stop this just by adding the call queueing feature to your bundle.

For just £2 a month, you can be the envy of your business rivals with your fancy system.

From now on, when a customer calls you, they’ll be greeted by your super-friendly automated spokesperson.

They’ll give them constant queue updates and play them some funky music when they’re not talking!

Less impatient customers, more time to boogie.

Virtual Switchboard

There’s nothing worse than constantly being passed around 30 different departments, trying to find someone who can help with your problem.

That’s a sure-fire way to lose all your customers.

But there’s a way to stop this happening.

For just £2 a month, you can add a virtual switchboard to your package.

So, when customers ring you, they’ll be given options like:

text here

“Press 1 for the IT department.”

“Press 2 for media inquiries.”

“Press 3 to order me a pizza.”

And so on.

It’s really easy to set up, too!

Just go on to your Voipfone control panel and enter the options you want your callers to have (and the numbers they direct to) in the IVR menu.

It’ll take less than 5 minutes!

PBX Call Groups

Sick of always being the one to answer the phone?

Well…

With PBX call groups, you can ensure every phone in each department rings at once.

Someone else can take the call for a change!

Oh, and before I forget...

It only costs £1 a month.

Totally worth it.

PBX Extension Numbers

Every virtual PBX account can hold up to 800 extensions.

(Yep, that’s a lot.)

They don’t all have to be in the same office either.

All your phones will work exactly the same, no matter the location!

Which is great if you have a lot of employees who work from home.

It only costs £1 a month as well - result!

It doesn’t stop there, though…

Here are the other services that might just tickle your tastebuds:

Chapter 3

Does Voipfone Suggest Using Any Hardware?

When using VoIP, Voipfone recommends a few helpful products.

You’re rolling your eyes, aren’t you?

Well, guess what?

It’s not some sales ploy.

They just want you - yes, little ‘ol you - to have the best service, like, ever.

The hardware they suggest actually enhances your user experience!

Let’s take a look.

VoIP Hardware Telephones

Don’t worry...

Voipfone aren’t sneaky salesmen trying to trick you into buying expensive telephones.

In fact, they’re very open about how much each handset costs and why it works well with your system.

Plus, they only sell you equipment that compliments your system.

But do you want to know the best thing about purchasing a phone from Voipfone?

They don’t lock them!

Leaving you free to change providers as and when you wish.

Anyway…

Let’s take a look at some of their suggestions.

VoIP Telephone Adaptors

Voipfone actually has only one suggestion for a good telephone adapter.

(It must be the best of the best.)

The Cisco SPA112 VoIP Adaptor.

No clue what a VoIP adaptor is?

Well, they’re a great addition for any small businesses or home office’s out there.

It’s a way of adapting (duh!) your existing phone into a VoIP one - without having to pay out for any expensive handsets.

This makes it a great way for small businesses to reap the benefits of VoIP!

And no setup is required either.

It connects straight to your existing broadband connection, immediately working on your phone.

Not bad for just £40, is it?

(They even throw in two free RJ11 to BT adaptors - result!)

VoIP Hardware Accessories

Ready to continue the shopping spree?

Voipfone have a handy list of accessories that integrate seamlessly with their system, making your user experience that much more pleasant.

But don’t worry, you don’t have to buy all of these.

You actually only need to buy the accessories that compliment your business.

(Think headsets if you work in a call centre, or noise cancelling technology for people working on construction sites.)

And that’s if you need anything at all!

If you have pre-existing equipment that you love, by all means, skip this list.

Network Equipment

VoIP only works if you have a stable internet connection.

So, obviously, you’ll need to rely on a strong network, too.

And Voipfone has got that covered, too.

Voipfone recommends a selection of routers to ensure you have the strongest connection possible.

Chapter 4

How Much Does Voipfone Cost?

Remember when I mentioned that Voipfone allows you to build your own packages?

It turns out that isn’t the only option.

Let’s say you run a reaaally successful business and don’t have the time to pick ‘n’ mix your tech…

(Or you’ve procrastinated all day and need to tick this off your to-do list.)

Well…

In that case, the Voipfone Unlimited Package might be for you.

This allows you to have a cloud-based PBX that is jam-packed with a whole host of features - including unlimited calling - for just £20 a month.

However, international calls and calls to 08 numbers will still result in charges.

But everything else is included in your package.

(Yay!)

One problem though…

This package isn’t great if you work somewhere like a call centre.

It’s really been designed for someone with more day-to-day business needs.

Plus, it should only really be purchased by someone with the money to make a long term commitment…

Because you’re actually tied into a 12-month contract!

(Don’t worry, though - you can still build your own package if this one isn’t right for you.)

Anyway, let’s move onto the fun bit…

Finding out what features are included in your package!

Chapter 5

What Customer Support And Service Does Voipfone Offer?

A business starts with one thing.

“An awesome logo?”

No.

“A wicked name?”

Nope.

“Legendary social media adverts?”

Not at all.

A business starts with a product or a service.

And even if said product or service is awesome, wicked, and legendary,

So - how does Voipfone figure?

First, let’s consider the customer support available.

Support for their customers is clearly a high point of their VoIP provider.

But have they connected the dots and matched that with their customer service?

(Yes. Yes they have. )

Chapter 6

What Do Their Customers Think Of Them?

Not to brag, but I’m a VoIP expert.

(And, like, I’m an awesome one.)

I can judge their products.

I can add up their prices.

And I can weigh up their website.

But I can’t offer a final verdict on Voipfone without knowing what their customers have to say.

So - what do the reviews say about Voipfone?

Their Trustpilot rating was 4.5 stars.

There’s no doubt about it: their customers love Voipfone.

With 84% awarding it top marks, this is clearly a popular choice among users.

More so, they all seem to cite the same benefits.

Money saving, functionality, and the adaptability of the service scored it its high grades, but it wasn’t all about the products and services.

Yes, okay…

I’ve already mentioned the customer service - but the reviewers just can’t get enough of it!

Aside from these rather common comments littering positive reviews is a statement that stands out.

Quite a few reviews claim they switched to Voipfone from BT, and the complete contrast in services cemented their love for their new provider.

I don’t know about you, but they sound pretty awesome to me!

So, we’ve covered why people love ‘em…

But what about the 2% of reviews that label ‘em “poor”?

The problems cited in negative reviews centred around problems not often mentioned, thus suggesting anomalies in service.

For example, one cited an issue with their automated top-up payment.

The story goes that during a call with a pretty important client, the phone line cut. It turns out that the ‘trigger level’ was set to £5, so when the call cost more than that, the call dropped, despite being processed as an automatic top-up.

Can their products handle business use?

And contrary to popular claims regarding their customer service, some weren’t so happy with the support:

Another review claimed they were charged for migrating their number away despite having covered that cost before. On top of that, they said the normally super-fast customer service wasn’t so super-fast.

In fact, they didn't even fix the issue!

Speaking of not fixing issues…

Another customer claimed that their iOS app was troubled with problems, pinging with incorrect notifications - and still hadn’t been sorted.

The low number of complaints might bolster Voipfones position as a top-quality VoIP provider, but even the negative needs to be considered.

Chapter 7

Our Verdict

It’s all come down to this.

It’s all come down to my final verdict.

Did the positive reviews sway me to say something awesome about Voipfone?

Or will the early-noughties website steer me in another direction?

Our rating -

(#Totally-swayed)

Here’s a quick overview of what I thought about Voipfone:

Voipfone has clearly impressed me.

At first glance, it looked like a mediocre VoIP provider trapped in 2010.

And despite the wide away of advantages boosting its rating, this is where it falls short for me.

I know, I know - you should never judge a book by its cover…

But for business owners looking for a solution to their VoIP needs, a messy and outdated look can be quite off-putting.

(Sorry, mum.)

Nevertheless, they make up for this limiting look with the content of the website:

It's easy to navigate ( despite the mess of too many pages and a huu-uge footer ), and full of services.

Brimming with information, Voipfone knows how to explain complex topics to potential customers.

Add some awesome prices - no, like, awesome prices - and you’ve got the recipe for a solution to your business’ telephony needs.

Or do you?

The low prices might look seriously cool to customers, but given some negative reviews, it seems all a bit suspicious…

Companies offering such low prices tend to pull sneaky tricks on their customers by concealing the truth of the prices in their Terms and Conditions.

In fact, this was confirmed in a review.

Team that with their website, and it all looks a bit untrustworthy.

You want a clean, streamlined service.

You don’t want suspicion; you want success!

Yet despite my claims, there is a redeeming factor: and its their customer service.

(I haven’t mentioned that already, have I?)

The access to it, the quality of advice given, the speed of support - that’s how you put the customer first.

(Take note, BT.)

Anything else of note?

Oh, I don’t know, maybe all of their awards?

*Inhale*

The Queen’s Award for Enterprise

Best VoIP Award 2019

Best Business VoIP Provider Award 2019

Best Business VoIP Provider Award 2018

ITSPA Best SOHO VoIP Provider Award 2018

*Exhale*

And that’s just the tip of the iceberg.

The huge, massive, amazing iceberg.

So, that’s customer-certified, expert-certified, and me-certified.

Yep - Voipfone is pretty darn good.