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You own a business?
High five!
Chances are your phone is starting to ring off the hook.
New clients, more customers, and an increasing amount of people to call adds up to greater reliance on your phone.
It's for that reason that everyone - and I mean everyone - is turning to VoIP technology.
It's cheap, it's adaptable to your business (wherever it goes) and it gives you high quality phone calls.
Read More: What Is VoIP?
And given you're set to hit success, you need to find one right now.
If only you knew a company that sold VoIP products and services
Oh wait - Voipfone does!
So, it only seemed right I reviewed Voipfone to help you determine if they're the best for your business.
This article will take you through:
- What Voipfone are
- What services and products they offer
- How much these services and products cost
- The customer support on offer
- And what their customers think
Just want an answer, like, right now?
I've included a final verdict so you can cut to the chase and make the decision on your next VoIP purchase.
Chapter 1
Did you know that Voipfone doesn't advertise?
And no, I don't mean that in a we don't advertise except subtly in tv shows Starbucks kinda way.
They legitimately believe they have no need to advertise because they're too good for it.
And I've got to say
I agree.
To be a multi-award winning business worth over £4,000,000 who's never spent a penny on advertising you've got to be doing something right.
But the real question here is - what is Voipfone?
Well, you've heard of VoIP right?
(That's Voice Over Internet Protocol for anyone not in the know.)
It's a way to make free calls all over the world!
And Voipfone was one of the first companies out there to utilize this hot-off-the-press technology back in 2004.
(Still piping hot, though!)
Their founder, Lee Rose, built the brand from the ground up.
But the company wasn't always as perfect as it is today.
Rose and his team (his wife, a random teenager, and ex-BT employee, Colin Duffy) made a fair few mistakes over the years.
Whether it was not building a security system and getting scammed multiple times when they first opened, or not building a system strong enough for a lot of traffic, there's no doubt about it:
They were struggling.
Lucky for you, the staff at Voipfone didn't give up on the dream.
Problems?
Solved.
Lessons?
Learnt.
Soon, Voipfone had established itself as one of the leading founders of VoIP.
(Not bad.)
Read More: The Top 10 Best IP Phones
Chapter 2
Even if you aren't a fan of this company, there's one thing for sure:
Voipfone knows how to provide a unique service.
From porting services to plug & go VoIP hardware, they provide everything VoIP-related to their customers.
Want to know the best thing about it?
You can build your own package!
You only pay for the services you need.
It's their no nonsense approach...to give you the best value possible.
Voipfone prides itself on their upfront approach to business.
They don't force you into rigid contracts with really expensive cancellation policies.
Instead, you're given the chance to create your own, fully-flexible, completely-scalable package.
Let's take a sneak peak at these services:
Call Queueing
If you were a customer, what's one thing that would put you off of doing business with a company?
I imagine never being able to contact them is at the top of the list.
A constant engaged tone would annoy even your most loyal customers.
In turn, they'll probably leave you for a rival company.
But you can stop this just by adding the call queueing feature to your bundle.
For just £2 a month, you can be the envy of your business rivals with your fancy system.
From now on, when a customer calls you, they'll be greeted by your super-friendly automated spokesperson.
They'll give them constant queue updates and play them some funky music when they're not talking!
Less impatient customers, more time to boogie.
Read More: How To Report Telephone System Faults
Virtual Switchboard
There's nothing worse than constantly being passed around 30 different departments, trying to find someone who can help with your problem.
That's a sure-fire way to lose all your customers.
But there's a way to stop this happening.
For just £2 a month, you can add a virtual switchboard to your package.
So, when customers ring you, they'll be given options like:
Press 1 for the IT department.
Press 2 for media inquiries.
Press 3 to order me a pizza.
And so on.
It's really easy to set up, too!
Just go on to your Voipfone control panel and enter the options you want your callers to have (and the numbers they direct to) in the IVR menu.
It'll take less than 5 minutes!
PBX Call Groups
Sick of always being the one to answer the phone?
Well
With PBX call groups, you can ensure every phone in each department rings at once.
Someone else can take the call for a change!
Oh, and before I forget...
It only costs £1 a month.
Totally worth it.
PBX Extension Numbers
Every virtual PBX account can hold up to 800 extensions.
(Yep, that's a lot.)
They don't all have to be in the same office either.
All your phones will work exactly the same, no matter the location!
Which is great if you have a lot of employees who work from home.
It only costs £1 a month as well - result!
It doesn't stop there, though
Here are the other services that might just tickle your tastebuds:
Title of the table here | |||
---|---|---|---|
Column1 title | Column2 title | Column3 title | |
Call Forwarding And Divert |
Call Conferencing |
Call Barring |
|
GeoDivert App |
International Numbers |
Fax Services |
|
Landline Services |
Call Recording |
Call Me Back Web Button |
Chapter 3
When using VoIP, Voipfone recommends a few helpful products.
You're rolling your eyes, aren't you?
Well, guess what?
It's not some sales ploy.
They just want you - yes, little ol you - to have the best service, like, ever.
The hardware they suggest actually enhances your user experience!
Let's take a look.
VoIP Hardware Telephones
Don't worry...
Voipfone aren't sneaky salesmen trying to trick you into buying expensive telephones.
In fact, they're very open about how much each handset costs and why it works well with your system.
Plus, they only sell you equipment that compliments your system.
But do you want to know the best thing about purchasing a phone from Voipfone?
They don't lock them!
This'll leave you free to change providers as and when you wish.
Anyway
Let's take a look at some of their suggestions.
Title of the table here | |||
---|---|---|---|
Phone | Why You'll Love It | Price | Rating |
Snom D315 Black |
Uses a VPN client to provide an extra layer of security |
||$||121.96||$|| |
4.2/5 |
Snom D345 Black |
Supports up to 12 SIP accounts |
||$||194.62||$|| |
3.7/5 |
Snom D385 Black |
Provides HD audio quality |
||$||201.11||$|| |
4/5 |
Snom D375 Black |
Long product life despite excessive use |
||$||227.06||$|| |
3.7/5 |
Snom D715 Black |
Uses one-touch telephony functions |
||$||121.96||$|| |
4.6/5 |
Snom D725 Black |
Provides access to functionality enhancing features |
||$||181.65||$|| |
4.2/5 |
Snom D765 Black |
Integrated Bluetooth and USB connectivity |
||$||227.06||$|| |
4.2/5 |
Snom C520 IP Conference Phone |
Provides flexible expansion thanks to wireless microphones |
||$||285.44||$|| |
4/5 |
Snom Meeting Point |
Provides an executive business conferencing feature |
||$||830.38||$|| |
5/5 |
Gigaset N300IP - A540H Handset Bundles |
Phones are delivered completely configured to your extension |
||$||90.82||$|| |
5/5 |
Gigaset N300IP - S650H Pro Handset Bundles |
Easily integrates with Voipfone PBX |
||$||123.26||$|| |
5/5 |
Gigaset N300IP - R650H Ruggedised Handset Bundles |
Easy to transfer internal calls |
||$||138.83||$|| |
4.8/5 |
Gigaset N300IP - C430HX Handset Bundles |
Able to plug in and use immediately upon arrival |
||$||94.72||$|| |
4.8/5 |
Gigaset N510IP - S650H Pro Handset Bundles |
Call transfers are as easy as ABC |
||$||129.75||$|| |
4.7/5 |
Gigaset N510IP - R650H Ruggedised Handset Bundles |
Can be easily allocated to an extension |
||$||142.72||$|| |
4.5/5 |
VoIP Telephone Adaptors
Voipfone actually has only one suggestion for a good telephone adapter.
(It must be the best of the best.)
The Cisco SPA112 VoIP Adaptor.
No clue what a VoIP adaptor is?
Well, they're a great addition for any small businesses or home office's out there.
It's a way of adapting (duh!) your existing phone into a VoIP one - without having to pay out for any expensive handsets.
This makes it a great way for small businesses to reap the benefits of VoIP!
And no setup is required either.
It connects straight to your existing broadband connection, immediately working on your phone.
Not bad for just £40, is it?
(They even throw in two free RJ11 to BT adaptors - result!)
VoIP Hardware Accessories
Ready to continue the shopping spree?
Voipfone have a handy list of accessories that integrate seamlessly with their system, making your user experience that much more pleasant.
But don't worry, you don't have to buy all of these.
You actually only need to buy the accessories that compliment your business.
(Think headsets if you work in a call centre, or noise cancelling technology for people working on construction sites.)
And that's if you need anything at all!
If you have pre-existing equipment that you love, by all means, skip this list.
Title of the table here | |||
---|---|---|---|
Accessory | Why You Need It | Price | |
Snom D3 Expansion Module |
Provides 18 LED keys to give users a wide choice of functions |
||$||155.70||$|| |
|
Snom D7 Expansion Keypad |
Provides 18 LED keys to give users a wide choice of functions |
||$||123.26||$|| |
|
Snom A150 Wireless DECT Headset |
Has a 15m Bluetooth range |
||$||175.16||$|| |
|
Snom A170 Wireless DECT Headset |
Has a noise-cancelling microphone |
||$||188.13||$|| |
|
Snom A100M Monaural Headset |
It has a flexible boom to guarantee crystal clear sound |
||$||62.28||$|| |
|
Snom A100D Binaural Headset |
It was designed with your comfort in mind, so you can wear it all day long |
||$||71.36||$|| |
|
RTX 4022 DECT Repeater |
Extends the area your DECT can cover |
||$||97.31||$|| |
|
Snom D3 Replacement Handset |
It's a replacement for your Snom D3 series phone |
||$||28.54||$|| |
|
Snom D7 Replacement Handset |
It's a replacement for your Snom D7 series phone |
||$||28.54||$|| |
|
Snom D3 Handset Cable |
It's a spare cable for your Snom D3 handset |
||$||19.46||$|| |
|
Snom D7 Handset Cable |
It's a spare cable for your Snom D7 handset |
||$||19.46||$|| |
|
Snom Power Supply |
Provides power to your devices (if your ethernet cable doesn't already do this) |
||$||12.97||$|| |
|
Agent Buddy Training Switch Adapter |
Makes side-by-side training easy |
||$||19.46||$|| |
|
CAT5e Patch Cable 2M Black |
It connects two devices (duh) |
||$||1.95||$|| |
Network Equipment
VoIP only works if you have a stable internet connection.
So, obviously, you'll need to rely on a strong network, too.
And Voipfone has got that covered.
Voipfone recommends a selection of routers to ensure you have the strongest connection possible.
Title of the table here | |||
---|---|---|---|
Equipment | Why You Need It | Price | |
Netgear SOHO GS316 |
It has a fan-less design, so you won't face any audible distractions |
||$||84.34||$|| |
|
Netgear ProSAFE JGS516PE |
Offers a variety of network features like IGMP snooping and traffic monitoring |
||$||227.06||$|| |
|
Netgear ProSAFE JGS524PE |
Offers plenty of cool network features like link aggregation and rate limiting |
||$||298.42||$|| |
|
Technicolour TG588v v2 |
Easy to install and easy to access |
||$||62.28||$|| |
|
Technicolour DWA0120 |
Guaranteed uninterrupted data service transmission |
||$||93.42||$|| |
Chapter 4
Remember when I mentioned that Voipfone allows you to build your own packages?
It turns out that isn't the only option.
Let's say you run a reaaally successful business and don't have the time to pick n' mix your tech
(Or you've procrastinated all day and need to tick this off your to-do list.)
Well
In that case, the Voipfone Unlimited Package might be for you.
This allows you to have a cloud-based PBX that is jam-packed with a whole host of features - including unlimited calling - for just £20 a month.
However, international calls and calls to 08 numbers will still result in charges.
But everything else is included in your package.
(Yay!)
Read More: The Benefits of VoIP for Business
One problem though
This package isn't great if you work somewhere like a call centre.
It's really been designed for someone with more day-to-day business needs.
Plus, it should only really be purchased by someone with the money to make a long term commitment
Because you're actually tied into a 12-month contract!
(Don't worry, though - you can still build your own package if this one isn't right for you.)
Anyway, let's move onto the fun bit
Finding out what features are included in your package!
Title of the table here | |||
---|---|---|---|
Column1 title | Column2 title | Column3 title | Column4 title |
Direct Dial Number |
Failover Call Divert |
1471, Last Number To Call |
Call Me Back Web Button |
Unlimited UK Calling |
Inbound Call Routing Control |
3 Way Calls |
Conference Calls |
Call Diverts |
Interactive Voice Response System |
Busy Lamps |
Editable Caller ID |
Call Groups |
Line & Number Presentation |
Call Hold |
Emergency Services Access |
Call Pickup |
Extension Voicemail |
Call Transfer |
GeoDivert App |
Call Queueing |
Group Voicemail |
Call Waiting |
Itemised Call Records |
Extension To Extension Free Calling |
Voicemail To Email |
Message Waiting Indication |
Music On Hold |
Online Control Panel |
Software Telephone App |
Web Calls |
Chapter 5
A business starts with one thing.
An awesome logo?
No.
A wicked name?
Nope.
Legendary social media adverts?
Not at all.
A business starts with a product or a service.
And even if said product or service is awesome, wicked, and legendary,
So - how does Voipfone figure?
Read More: VoipOn Review
First, let's consider the customer support available.
Title of the table here | |||
---|---|---|---|
Column1 title | Column2 title | ||
You can ask and see answered questions |
I'll be honest: I struggle with technology. Yes, even me, the humble VoIP expert But that's the nature of an ever-changing field! Despite the clarity of the website and the information available to customers, we can all find things confusing. But on their homepage is an icon labelled Got a question? From there you can navigate the clearly laid out products and problems til you find a solution. Easy to understand, easy to find, and easy to use. Sounds good to me! |
||
You can check out their FAQs |
Speaking of extra information Voipfone has tapped into one of the best outlets for combatting your queries: a frequently asked questions section. But they don't just have a few vague questions with even vaguer questions. Oh, no. They have a variety of key questions about the business which is crammed full of links and simple explanations. No stone is left unturned. |
||
You can click for a service status |
It doesn't stop there! The website itself has a section called customer services' at the bottom of the page, bringing its customers to the key information they might want to know. But despite the easy-to-navigate access to support, it's the service status' button which has me interested. With a click of your mouse you can see if the systems are operational. This includes the different services they offer and reports on which days it was working on. |
||
You can enjoy the website's clear layout |
I could talk about the specifics of this awesome website all day. (Might make for a massive article, though.) But it's the website itself that proves its worth by providing top-notch customer service: It's layout might read 2009, but its customer service reads much further into the future! Support' even has its own tab on the navigation, as does contact'! Voipfone clearly wants their customers to know that access to support and customer service is never too far from their reach. |
||
You can take comfort in their remote assistance |
Nothing says customer support like a quick fix. And their remote assistance is just that! All you gotta do is hit the button, and wait for a response. (And it's really easy to find.) Uh, yes please. |
Support for their customers is clearly a high point of their VoIP provider.
But have they connected the dots and matched that with their customer service?
(Yes. Yes they have. )
Title of the table here | |||
---|---|---|---|
Column1 title | Column2 title | ||
You can find their customer service contact information on each page |
Each page. Every page. Every single page comes armed with a link to contact their customer services. That's a live chat, an email address and a phone number. You simply cannot move without being offered a team member's Voipfone knowledge! |
||
You can see past customer testimonials |
Still unsure if Voipfone is the VoIP provider for your business? Then take it from their customers. With a page devoted to emails, tweets and messages from current and past customers, you can assess their service for yourself! But from a glance or two alone, there's one theme that just seems to dominate... There's one thing that is brought up in every email, forum post and tweet... It's their customer service. Awesome advice and fast fixes were reported by most customers, confirming that they did indeed connect those dots! |
||
You can find their social media easily |
Fancy writing one of those customer testimonials? Or maybe you've got a problem you need fixin'? All it takes is a Tweet or a Facebook post - and Voipfone has links to their social media dotted across the website. It's almost like they want you to contact them with issues they can solve Now that's what you call good customer service! |
||
You can read their reviews |
Okay, so they've got some super-cool customer testimonials on their website But isn't that, like, the oldest trick in the book? They could only be good reviews! Fair point. But the reviews not on their website - i.e. on TrustPilot - seem just as positive! In fact, they say exactly the same thing about Voipfone: Their customer service is bloomin' brilliant. Quickly solved queries, amazing advice, and helpful customer service representatives define this company! |
||
You can message customer service reps via Live Chat on every page |
Computers are awesome, aren't they? But sometimes, information on the computer screen just doesn't quite translate. If you aren't clued in on tech like I am, I'm sure that occurrence is much more frequent than you'd like But have no fear - a customer service representative is here! On every single page you will encounter a live chat' alongside information on how to contact their customer service. You really can't move for access to extra support! |
Read More: Voipfone's Support Page
Chapter 6
Not to brag, but I'm a VoIP expert.
(And, like, I'm an awesome one.)
I can judge their products.
I can add up their prices.
And I can weigh up their website.
But I can't offer a final verdict on Voipfone without knowing what their customers have to say.
So - what do the reviews say about Voipfone?
Title of the table here | |||
---|---|---|---|
Pros | Cons | ||
Great prices |
Low capability for business use |
||
Even better customer service |
Surprise charges |
||
Reliable service |
Problems with refunding |
Their Trustpilot rating was 4.5 stars.
There's no doubt about it: their customers love Voipfone.
With 84% awarding it top marks, this is clearly a popular choice among users.
More so, they all seem to cite the same benefits.
Money saving, functionality, and the adaptability of the service scored it its high grades, but it wasn't all about the products and services.
Yes, okay
I've already mentioned the customer service - but the reviewers just can't get enough of it!
Aside from these rather common comments littering positive reviews is a statement that stands out.
Quite a few reviews claim they switched to Voipfone from BT, and the complete contrast in services cemented their love for their new provider.
I don't know about you, but they sound pretty awesome to me!
So, we've covered why people love em
But what about the 2% of reviews that label em poor?
The problems cited in negative reviews centred around problems not often mentioned, thus suggesting anomalies in service.
For example, one cited an issue with their automated top-up payment:
The story goes that during a call with a pretty important client, the phone line cut. It turns out that the trigger level' was set to £5, so when the call cost more than that, the call dropped, despite being processed as an automatic top-up.
Can their products handle business use?
And contrary to popular claims regarding their customer service, some weren't so happy with the support:
Another review claimed they were charged for migrating their number away despite having covered that cost before. On top of that, they said the normally super-fast customer service wasn't so super-fast.
In fact, they didn't even fix the issue!
Speaking of not fixing issues
Another customer claimed that their iOS app was troubled with problems, pinging with incorrect notifications - and still hadn't been sorted.
The low number of complaints might bolster Voipfone's position as a top-quality VoIP provider, but even the negative needs to be considered.
Chapter 7
It's all come down to this.
It's all come down to my final verdict.
Did the positive reviews sway me to say something awesome about Voipfone?
Or will the early-noughties website steer me in another direction?
Our rating:
(#Totally-swayed)
Here's a quick overview of what I thought about Voipfone:
Title of the table here | |||
---|---|---|---|
Pros | Cons | ||
Easy to use website |
Sneaky Terms and Conditions |
||
Great customer service |
Website is lacklustre |
||
Incredible prices |
(They're just that good!) |
Voipfone has clearly impressed me.
At first glance, it looked like a mediocre VoIP provider trapped in 2010.
And despite the wide away of advantages boosting its rating, this is where it falls short for me.
I know, I know - you should never judge a book by its cover
But for business owners looking for a solution to their VoIP needs, a messy and outdated look can be quite off-putting.
(Sorry, mum.)
Nevertheless, they make up for this limiting look with the content of the website:
It's easy to navigate (despite the mess of too many pages and a huu-uge footer) , and full of services.
Brimming with information, Voipfone knows how to explain complex topics to potential customers.
Add some awesome prices - no, like, awesome prices - and you've got the recipe for a solution to your business' telephony needs.
Or do you?
The low prices might look seriously cool to customers, but given some negative reviews, it seems all a bit suspicious
Companies offering such low prices tend to pull sneaky tricks on their customers by concealing the truth of the prices in their Terms and Conditions.
In fact, this was confirmed in a review.
Team that with their website, and it all looks a bit untrustworthy.
You want a clean, streamlined service.
You don't want suspicion; you want success!
Yet despite my claims, there is a redeeming factor: and its their customer service.
(I haven't mentioned that already, have I?)
The access to it, the quality of advice given, the speed of support - that's how you put the customer first.
(Take note, BT.)
Anything else of note?
Oh, I don't know, maybe all of their awards?
*Inhale*
The Queen's Award for Enterprise
Best VoIP Award 2019
Best Business VoIP Provider Award 2019
Best Business VoIP Provider Award 2018
ITSPA Best SOHO VoIP Provider Award 2018
*Exhale*
And that's just the tip of the iceberg.
The huge, massive, amazing iceberg.
So, that's customer-certified, expert-certified, and me-certified.
Yep - Voipfone is pretty darn good.